When I suggested in yesterday's piece on "how to be happy at work" that delighting customers is key, a colleague wondered whether the single-position goal of delighting customers might cause a long-term anti-societal bias, just as 'shareholder value' has done.
How To Be Happy At Work: Does Delighting Customers Create An Anti-Societal Bias?
Forbes - 17 Feb 2013 23:41
When I suggested in yesterday's piece on "how to be happy at work" that delighting customers is key, a colleague wondered whether the single-position goal of delighting customers might cause a long-term anti-societal bias, just as 'shareholder value' has done.
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